09/05/2016

Terms & Conditions

As we list our fabrics at other online platforms we reserve the right to cancel listings and orders from www.mrsfabrics.co.uk in case last pieces of stock being purchased elsewhere.

Policy

We aim to treat all of our customers as we would like to be treated and we would like to keep these terms and conditions as simple as possible for you. Your statutory rights covered by the consumer protection law are not affected by anything here.

Complaints

Should you be unhappy in any way with any aspect of the service or products you receive from us then please contact us and we will do everything reasonable to resolve any issues.

Data Privacy

We do not share your data with any other company for any marketing purposes and will not do so. Information about you as a customer and the orders you have placed is held in our database. We can, if you require, supply a copy of all the data we hold about you and are happy to remove your details from our system should you request that we do so. You may receive notifications for delivery purposes only from our delivery partners, this information is not used by them for marketing purposes.

We do not store credit card details nor do we share customer details with any 3rd parties.

Payment

Through the website we accept immediate payment using Paypal and by Credit or Debit Card. Please note it is also possible to pay using a credit or debit card through PayPal without having a Paypal account.

UK VAT

UK VAT is 20% and is applicable on all goods imported into the UK, including the postage, and it is the recipient who is liable.

The VAT is included in the price you see on each item.  We accepts no responsibility for any local taxes and/or customs charges.

Returns Policy

If the goods purchased from us are faulty or defective in any way then you have the choice, we will either replace them or will refund you. If you have bought something that you decide that you no longer require and it is within 14 days of purchase, please return the goods in their original condition to us and we will refund back to you the costs of the goods. We may take up to 7 working days from your return arriving here to process your refund.

Registered Office

mrs fabrics, 89 Edgeway Road, Blackpool, FY4 3NH

Return Address

mrs fabrics, 89 Edgeway Road, Blackpool, FY4 3NH

 

Delivery Method

All the products are securely packaged and will be sent out either by Courier (mainly) or Royal Mail, depending on the weight of your package.

Delivery Time

We aim to dispatch orders within 2 working days of cleared payment.

Pricing Errors

If there is a product that is priced incorrectly on our website then we may need to either cancel and refund your order or will contact you to arrange the payment of the additional amount.

Out Of Stock Items

While every effort is made to ensure that the stock on the website reflects the actual levels we have available for sale, sometimes we may not have the item you have paid for on the website. If the fabric is an ‘Almost Gone’ or a remnant then we will refund you for that item and dispatch your order without delay. Otherwise we will contact you to resolve the issue with the lack of stock and will offer an alternative or a refund. We will place your order on hold while we wait to hear from you.

Legal Aspects

Any contract for your purchase of goods and services from mrs fabrics is governed by the Law of England and Wales, and you agree that such contract will be subject to the non exclusive jurisdiction of the England and Wales courts.

Cookies

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

This website uses ‘performance cookies’. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using this website, you agree that these types of cookies can be placed on your device.